Where We Ship
We ship to many countries around the world. We use United Parcel Service and United States Postal Service.
Orders sent to APO and FPO Boxes go via USPS First Class or Priority Mail. Depending on product availability and location, orders should arrive at your Military Address within 3-5 business days. Delivery time from the military address to you can vary. Very Important: Your package is only insured to your military address. We are not liable for packages lost by Military Mail.
International Customers:
All non-U.S. international orders are shipped via UPS or the US Postal Service.
We offer multiple international shipping options which will show on the checkout page. Please make sure if you use a post office box you choose a postal service option. United Parcel Service cannot deliver to a PO Box.
Please note that your country may impose tariffs and/or duty fees on your order depending on the items or the value of your purchase. These fees are unrelated to shipping costs and will originate from your country's Customs Bureau, but they will be collected by the shipping company prior to delivery. If needed, the shipper will attempt to contact the person listed on the order's destination and notify him or her of any additional charges. For more information, please contact your country's Customs Bureau.
International Shipping to Unapproved Destinations:
We reserve the right to refuse shipment to any destination. Some items on our website may be prohibited or have prohibited ingredients for some countries. All orders from a country not an approved shipping destination may be cancelled and refunded. Please email customer service via our contact form with questions.
How Long Will It Take
We fill your orders quickly to ensure prompt delivery, usually within 1-2 business days (monday-friday) of the receipt of your order. We ship domestic packages using either Mail or UPS and the delivery time will vary from 4-7 business days from the date your order is shipped.
Priority Mail packages should arrive 2-3 days after being shipped.
Next-Day Delivery orders will be shipped as requested and we will add a surcharge to shipping. Remember that you must factor in processing time even for next day delivery!
International packages vary depending on the type of shipping.
Tracking Confirmation
We do provide tracking numbers and Delivery Confirmation numbers on all orders. You will receive an e-mail with this information when your product ships. With the problem of spam today, sometimes our tracking emails will be blocked or put into a spam folder, if for any reason you do not get a tracking number, please contact us at using our contact form and someone will be able to assist you.
APO orders and International orders will not be notified of tracking numbers.
Return Policy
Within 15 days upon receiving your order, at your expense, you may return any UNOPENED product(s), for a refund, as long as the product is in resalable condition and un-tampered.
Customers are required to contact us in order to obtain a Return Merchandise Authorization (RMA) before reshipping any products to our facility. Customers can obtain an RMA by contacting us through e-mail . We require ALL returns to be insured with tracking and delivery confirmation, so that we may process your refund in a timely manner.
The original shipping and handling cost for the order is NON refundable.
Please note that there is also a 5% re-stocking fee on any returns.
Before a refund can be issued, the returned item(s) will be reviewed to ensure that the product meets the above criteria (unused and unopened). If these two conditions are not met, we reserve the right to refuse a refund. All sales on clearance items are FINAL.
Order Cancellation Policy
If you wish to cancel your order and do so before we have shipped your product (before receiving your shipment email notification with shipment identification number), there is only a 5% order cancellation processing fee.
